html {
  font-size: 14px;
  position: relative;
  min-height: 100%;
}

@media (min-width: 768px) {
  html {
    font-size: 16px;
  }
}

.btn:focus, .btn:active:focus, .btn-link.nav-link:focus, .form-control:focus, .form-check-input:focus {
  box-shadow: 0 0 0 0.1rem var(--app-surface, #fff), 0 0 0 0.25rem var(--app-primary, #0f766e);
}

body {
  margin-bottom: 0;
  background-color: var(--app-bg, #f1f5f9);
  font-family: var(--app-font, 'Inter', system-ui, sans-serif);
  color: var(--app-text, #0f172a);
}

body:has(.app-shell),
body:has(.public-shell) {
  height: 100vh;
  height: 100dvh;
  overflow: hidden;
}

html:has(.public-shell) {
  overflow: hidden;
}

.form-floating > .form-control-plaintext::placeholder, .form-floating > .form-control::placeholder {
  color: var(--bs-secondary-color);
  text-align: end;
}

.form-floating > .form-control-plaintext:focus::placeholder, .form-floating > .form-control:focus::placeholder {
  text-align: start;
}

.ticket-card {
    background: var(--app-surface, #fff);
    border-radius: var(--app-radius-sm, 8px);
    padding: 1.5rem;
    margin-bottom: 1rem;
    border-left: 4px solid var(--app-primary, #0f766e);
    box-shadow: var(--app-shadow-sm, 0 1px 2px rgba(15, 23, 42, 0.05));
    transition: transform 0.2s;
}

.ticket-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 12px rgba(0,0,0,0.1);
}

.ticket-id {
    color: #999;
    font-weight: 500;
}

.ticket-subject {
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--app-text, #0f172a);
    text-decoration: none;
}

.ticket-meta {
    font-size: 0.9rem;
    color: #666;
}

.filter-sidebar {
    background: #fff;
    border-radius: 8px;
    padding: 1.5rem;
    height: fit-content;
    box-shadow: var(--card-shadow);
}

.badge-priority-low { background: #e0f2f1; color: #00897b; }
.badge-priority-medium { background: #fff3e0; color: #fb8c00; }
.badge-priority-high { background: #ffebee; color: #e53935; }

.status-dropdown {
    border: none;
    background: transparent;
    font-weight: 500;
    cursor: pointer;
}
#nprogress .bar { background: var(--app-primary, #0f766e) !important; height: 3px !important; }
#nprogress .peg { box-shadow: 0 0 10px var(--app-primary, #0f766e), 0 0 5px var(--app-primary, #0f766e) !important; }

#loader-wrapper {
    position: fixed;
    inset: 0;
    width: 100%;
    height: 100%;
    background: rgba(241, 245, 249, 0.88);
    backdrop-filter: blur(6px);
    -webkit-backdrop-filter: blur(6px);
    display: none;
    justify-content: center;
    align-items: center;
    z-index: 1200;
    pointer-events: none;
}
#loader-wrapper.is-active { pointer-events: auto; }
.modal-backdrop { z-index: 1050 !important; }
.modal { z-index: 1055 !important; }
.modal.show { z-index: 1055 !important; pointer-events: none; }
.modal.show .modal-dialog { pointer-events: auto; }
.loader-container { text-align: center; }

.sla-info-trigger {
    line-height: 1;
    vertical-align: middle;
    text-decoration: none !important;
}
.sla-info-trigger .bi-info-circle {
    font-size: 0.95rem;
}
.popover .sla-info-popover-body ul,
.popover .sla-info-popover-body p {
    text-align: left;
}

.app-shell {
    display: grid;
    grid-template-columns: var(--app-sidebar-width) 1fr;
    grid-template-rows: var(--app-header-height) 1fr;
    grid-template-areas:
        "brand header"
        "sidebar main";
    height: 100vh;
    height: 100dvh;
    overflow: hidden;
    transition: grid-template-columns 0.2s ease;
}

.app-shell.sidebar-collapsed {
    --app-sidebar-width: 78px;
}

.app-shell-brand {
    grid-area: brand;
    display: flex;
    align-items: center;
    min-width: 0;
    padding: 0 1rem;
    background: var(--app-sidebar-bg);
    border-right: 1px solid rgba(94, 234, 212, 0.08);
    border-bottom: 1px solid rgba(94, 234, 212, 0.08);
    color: #f8fafc;
    text-decoration: none;
    z-index: 1102;
    transition: padding 0.2s ease;
}

.app-shell-brand:hover {
    color: #f8fafc;
    background: var(--app-sidebar-bg-hover);
}

.app-shell.sidebar-collapsed .app-shell-brand {
    justify-content: center;
    padding: 0 0.5rem;
}

.app-shell.sidebar-collapsed .app-shell-brand-text {
    display: none !important;
}

.app-shell.sidebar-collapsed .app-shell-brand .workspace-brand-lockup {
    justify-content: center;
}

.app-sidebar {
    grid-area: sidebar;
    position: relative;
    top: auto;
    width: 100%;
    min-width: 0;
    height: 100%;
    max-height: none;
    display: flex;
    flex-direction: column;
    transition: width 0.2s ease, transform 0.2s ease;
}

.sidebar-brand {
    display: block;
    text-decoration: none;
}

.sidebar-nav {
    display: flex;
    flex-direction: column;
    gap: 0.1rem;
    flex: 1;
    min-height: 0;
    overflow-x: hidden;
    overflow-y: auto;
}

.sidebar-link {
    display: flex;
    align-items: center;
    text-decoration: none;
}

.app-main {
    grid-area: main;
    flex: 1;
    min-width: 0;
    min-height: 0;
    display: flex;
    flex-direction: column;
    height: 100%;
    overflow: hidden;
}

.app-header {
    grid-area: header;
    flex-shrink: 0;
    z-index: 1101;
}

.app-content {
    flex: 1;
    min-height: 0;
    overflow-y: auto;
    overflow-x: hidden;
    background: var(--app-bg, #f1f5f9);
}

.app-header-inner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 0 1.25rem;
    min-height: var(--app-header-height, 52px);
}

.app-header-left {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.app-header-actions {
    display: flex;
    align-items: center;
    gap: 1rem;
    margin-left: auto;
}

.header-user {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    line-height: 1.25;
    max-width: 220px;
}

.header-user-name {
    font-weight: 600;
    font-size: 0.9rem;
    color: var(--primary);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 100%;
}

.header-user-link {
    color: #6c757d;
}

.header-user-link:hover {
    color: var(--accent);
}

.sidebar-toggle-btn {
    border-radius: 0.5rem;
    width: var(--app-btn-height);
    height: var(--app-btn-height);
    min-height: var(--app-btn-height);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    padding: 0;
}

.sidebar-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.25);
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.2s ease;
    z-index: 1098;
}

.sidebar-backdrop.show {
    opacity: 1;
    pointer-events: auto;
}

.app-main .container-fluid {
    padding-left: 1.25rem !important;
    padding-right: 1.25rem !important;
}

.app-shell.sidebar-collapsed .sidebar-link {
    font-size: 0;
}

.app-shell.sidebar-collapsed .sidebar-link i {
    font-size: 1.2rem;
    margin-right: 0 !important;
}

.app-shell.sidebar-collapsed .sidebar-link {
    justify-content: center;
}

.app-shell.sidebar-collapsed .sidebar-section-title {
    display: none;
}

.app-shell.sidebar-collapsed .sidebar-admin-block {
    display: none !important;
}

.app-footer {
    flex-shrink: 0;
    padding: 0;
    line-height: 1.25;
    z-index: 1101;
}

.public-shell {
    height: 100vh;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.public-header {
    flex-shrink: 0;
    z-index: 100;
}

.public-main {
    flex: 1;
    min-height: 0;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.public-content {
    flex: 1;
    min-height: 0;
    overflow-y: auto;
    overflow-x: hidden;
}

.public-shell-home,
.app-shell-home {
    height: 100dvh;
    max-height: 100dvh;
}

.public-shell-home .public-content,
.app-shell-home .app-content-home {
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.public-shell-home .public-home-container,
.app-shell-home .app-home-container {
    flex: 1;
    min-height: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 1.25rem 1.5rem;
    overflow-y: auto;
    overflow-x: hidden;
}

.public-shell-home .public-home-footer {
    flex-shrink: 0;
}

.public-shell--no-header .public-main {
    flex: 1;
}

.public-shell-login .public-content > .container {
    flex: 1;
    min-height: 0;
    display: flex;
    flex-direction: column;
    justify-content: center;
    padding-top: 1rem !important;
    padding-bottom: 1rem !important;
}

.public-shell:has(.auth-page) .public-content {
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.public-shell:has(.auth-page) .public-content > .container {
    flex: 1;
    min-height: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    padding-top: 1rem !important;
    padding-bottom: 1rem !important;
    overflow: hidden;
}

.home-landing {
    width: 100%;
    max-width: 1080px;
    margin: 0 auto;
    text-align: center;
}

.home-hero-card .card-body {
    padding: 2.5rem 2rem !important;
}

.home-hero-title {
    font-size: clamp(1.75rem, 3vw, 2.5rem);
    line-height: 1.2;
}

.home-hero-lead {
    font-size: 1.05rem;
    max-width: 760px;
}

.home-feature-card .card-body {
    padding: 1.35rem 1.5rem !important;
    min-height: 120px;
}

.home-feature-card h5 {
    font-size: 1rem;
}

.home-feature-card p {
    font-size: 0.9rem;
    line-height: 1.45;
}

@media (max-width: 991.98px) {
    .app-shell {
        grid-template-columns: auto 1fr;
    }

    .app-shell-brand {
        padding: 0 0.75rem;
    }

    .sidebar-backdrop {
        top: var(--app-header-height);
    }

    .app-sidebar {
        position: fixed;
        top: var(--app-header-height);
        left: 0;
        width: min(280px, 88vw);
        height: calc(100vh - var(--app-header-height));
        height: calc(100dvh - var(--app-header-height));
        transform: translateX(-100%);
        z-index: 1100;
        border-right: 1px solid rgba(94, 234, 212, 0.12);
        border-bottom: none;
        box-shadow: 4px 0 24px rgba(15, 23, 42, 0.35);
    }

    .app-shell.sidebar-open .app-sidebar {
        transform: translateX(0);
    }

    .app-header-inner {
        padding: 0 1rem;
    }

    .header-user-name {
        max-width: 120px;
    }

    .app-main .container-fluid {
        padding-left: 1rem !important;
        padding-right: 1rem !important;
    }
}

/* ManageEngine-style ticket details workspace */
.app-content:has(.ticket-workspace) {
    overflow: hidden !important;
    padding: 0 !important;
    display: flex;
    flex-direction: column;
}

.app-content:has(.ticket-workspace) .container-fluid {
    padding: 0 !important;
    margin: 0 !important;
    max-width: 100%;
    flex: 1;
    min-height: 0;
    display: flex;
    flex-direction: column;
}

.ticket-workspace {
    display: flex;
    flex: 1;
    min-height: 0;
    height: 100%;
    background: var(--app-surface, #fff);
    border-top: none;
}

.ticket-workspace .ticket-list-panel {
    width: 280px;
    flex-shrink: 0;
    border-right: 1px solid var(--app-border, #e2e8f0);
    display: flex;
    flex-direction: column;
    background: #f8fafc;
}

.ticket-list-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.35rem;
    padding: 0.65rem 0.75rem;
    border-bottom: 1px solid var(--app-border, #e2e8f0);
    background: var(--app-surface, #fff);
}

.ticket-list-header-actions {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    flex-shrink: 0;
}

.ticket-list-collapse-btn {
    align-items: center;
    justify-content: center;
    width: 1.5rem;
    height: 1.5rem;
    line-height: 1;
}

.ticket-workspace.ticket-list-collapsed .ticket-list-panel {
    display: none;
}

.ticket-list-scroll {
    flex: 1;
    overflow-y: auto;
    min-height: 0;
}

.ticket-list-item {
    display: block;
    padding: 0.55rem 0.75rem;
    border-bottom: 1px solid var(--app-border, #e2e8f0);
    border-left: 4px solid transparent;
    text-decoration: none;
    color: inherit;
    background: var(--app-surface, #fff);
    transition: background 0.15s ease, border-color 0.15s ease;
}

.ticket-list-item:hover {
    background: var(--workspace-accent-soft, #f0fdfa);
    color: inherit;
}

.ticket-list-item.active {
    background: var(--workspace-accent-soft, #f0fdfa);
    border-left-color: var(--workspace-rail-accent, #14b8a6);
    font-weight: 600;
}

.ticket-list-status-icon {
    margin-top: 0.1rem;
    font-size: 0.82rem;
    line-height: 1.3;
    flex-shrink: 0;
}

.ticket-list-item-main {
    min-width: 0;
}

.ticket-list-item-top {
    display: flex;
    align-items: flex-start;
    gap: 0.35rem;
    font-size: 0.82rem;
    font-weight: 600;
    line-height: 1.3;
    margin-bottom: 0.2rem;
}

.ticket-list-subject {
    flex: 1;
    min-width: 0;
    overflow: hidden;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
}

.ticket-list-meta {
    display: flex;
    align-items: center;
    gap: 0.3rem;
    font-size: 0.72rem;
    color: var(--app-text-muted, #64748b);
    line-height: 1.35;
    min-width: 0;
}

.ticket-list-meta-icon {
    font-size: 0.7rem;
    flex-shrink: 0;
    opacity: 0.8;
}

.ticket-list-meta-name {
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ticket-list-item .ticket-row-sla-line {
    margin-top: 0.15rem;
}

.ticket-main-panel {
    flex: 1;
    min-width: 0;
    display: flex;
    flex-direction: column;
    background: #fff;
}

.ticket-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 0.5rem;
    padding: 0.45rem 0.75rem;
    border-bottom: 1px solid var(--app-border, #e2e8f0);
    background: #f8fafc;
}

.ticket-toolbar-left,
.ticket-toolbar-right {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    flex-wrap: wrap;
}

.ticket-nav-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: var(--app-btn-height);
    min-width: var(--app-btn-height);
    padding: 0;
    flex-shrink: 0;
}

.ticket-title-bar {
    display: flex;
    align-items: flex-start;
    gap: 0.75rem;
    padding: 0.75rem 1rem;
    border-bottom: 1px solid var(--app-border, #e2e8f0);
}

.ticket-title-content {
    flex: 1;
    min-width: 0;
}

.ticket-title {
    font-size: 1.15rem;
    font-weight: 700;
    margin: 0 0 0.45rem;
    color: var(--app-text, #0f172a);
    line-height: 1.3;
}

.ticket-title-meta {
    display: flex;
    flex-direction: column;
    gap: 0.45rem;
}

.ticket-title-creator {
    display: flex;
    align-items: center;
    gap: 0.55rem;
    min-width: 0;
}

.ticket-title-creator-avatar {
    width: 1.75rem;
    height: 1.75rem;
    border-radius: 50%;
    background: linear-gradient(135deg, #0f766e, #14b8a6);
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 0.72rem;
    font-weight: 700;
    flex-shrink: 0;
}

.ticket-title-creator-text {
    display: flex;
    flex-wrap: wrap;
    align-items: baseline;
    gap: 0.2rem 0.45rem;
    min-width: 0;
    line-height: 1.35;
}

.ticket-title-creator-label {
    font-size: 0.75rem;
    color: var(--app-text-muted, #64748b);
    font-weight: 500;
}

.ticket-title-creator-name {
    font-size: 0.8125rem;
    font-weight: 700;
    color: var(--app-text, #0f172a);
}

.ticket-title-creator-email {
    font-size: 0.75rem;
    color: var(--app-primary, #0f766e);
    text-decoration: none;
    word-break: break-all;
}

.ticket-title-creator-email:hover {
    text-decoration: underline;
}

.ticket-title-meta-chips {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.35rem 0.65rem;
}

.ticket-title-meta-chip {
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    font-size: 0.75rem;
    color: var(--app-text-muted, #64748b);
    line-height: 1.2;
}

.ticket-title-meta-chip .bi {
    font-size: 0.78rem;
    flex-shrink: 0;
}

.ticket-aging-chip strong {
    font-weight: 700;
}

.ticket-aging--normal,
.ticket-aging-summary-block .ticket-aging--normal {
    color: var(--app-text, #0f172a);
}

.ticket-aging--warning,
.ticket-aging-summary-block .ticket-aging--warning,
.ticket-title-meta-chip.ticket-aging--warning {
    color: #b45309;
}

.ticket-aging--critical,
.ticket-aging-summary-block .ticket-aging--critical,
.ticket-title-meta-chip.ticket-aging--critical {
    color: #b91c1c;
}

.ticket-aging--closed,
.ticket-aging-summary-block .ticket-aging--closed {
    color: var(--app-text-muted, #64748b);
}

.ticket-title-meta-chip--sla-overdue {
    color: #b91c1c;
    font-weight: 600;
}

.ticket-title-meta-chip--sla-overdue .bi {
    color: #dc2626;
}

.ticket-friendly-datetime strong {
    font-weight: 700;
}

.ticket-friendly-datetime--overdue strong {
    color: #b91c1c;
}

.ticket-prop-value .ticket-friendly-datetime--overdue strong {
    color: #b91c1c;
}

.ticket-sla-breach-alert {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.45rem 0.75rem;
    margin: 0.65rem 1rem 0;
    padding: 0.55rem 0.8rem;
    border: 1px solid #fecaca;
    border-radius: 0.5rem;
    background: #fef2f2;
    color: #991b1b;
    font-size: 0.8125rem;
    font-weight: 600;
}

.ticket-sla-breach-alert .bi {
    color: #dc2626;
    font-size: 1rem;
    flex-shrink: 0;
}

.ticket-sla-breach-alert-text {
    flex: 1 1 auto;
}

.ticket-sla-breach-alert-link {
    font-size: 0.75rem;
    font-weight: 600;
    color: #b91c1c;
    text-decoration: none;
    white-space: nowrap;
}

.ticket-sla-breach-alert-link:hover {
    color: #7f1d1d;
    text-decoration: underline;
}

.ticket-sla-item--breach-summary .ticket-sla-item-targets {
    font-weight: 500;
    margin-left: 0.15rem;
}

.ticket-aging-summary-block {
    border-left: 3px solid var(--app-primary, #0f766e);
    padding-left: 0.65rem;
}

.ticket-aging-value {
    font-size: 1.05rem;
    line-height: 1.2;
}

.ticket-status-timeline {
    margin: 0 0.75rem 0.4rem;
    padding: 0.4rem 0.55rem;
    background: linear-gradient(180deg, #f8fafc 0%, #fff 100%);
    border: 1px solid var(--app-border, #e2e8f0);
    border-radius: var(--app-radius-sm, 8px);
    box-shadow: var(--app-shadow-sm, 0 1px 2px rgba(15, 23, 42, 0.05));
    overflow-x: auto;
}

.ticket-status-timeline-track {
    display: flex;
    align-items: center;
    min-width: min-content;
    gap: 0;
}

.ticket-status-timeline-step {
    display: flex;
    flex-direction: row;
    align-items: center;
    gap: 0.35rem;
    min-width: 0;
    max-width: 11.5rem;
    text-align: left;
    flex-shrink: 0;
}

.ticket-status-timeline-node {
    width: 1.35rem;
    height: 1.35rem;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #e2e8f0;
    color: #475569;
    font-size: 0.62rem;
    margin-bottom: 0;
    flex-shrink: 0;
    border: 2px solid #fff;
    box-shadow: 0 0 0 1px #cbd5e1;
}

.ticket-status-timeline-step.is-current .ticket-status-timeline-node {
    background: linear-gradient(135deg, #0f766e, #14b8a6);
    color: #fff;
    box-shadow: 0 0 0 2px rgba(20, 184, 166, 0.25);
}

.ticket-status-timeline-step[data-kind="create"] .ticket-status-timeline-node {
    background: linear-gradient(135deg, #0f766e, #14b8a6);
    color: #fff;
}

.ticket-status-timeline-step[data-kind="assign"] .ticket-status-timeline-node {
    background: linear-gradient(135deg, #0284c7, #38bdf8);
    color: #fff;
}

.ticket-status-timeline-content {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 0.05rem;
    min-width: 0;
}

.ticket-status-timeline-label {
    font-size: 0.6875rem;
    font-weight: 700;
    color: var(--app-text, #0f172a);
    line-height: 1.15;
    max-width: 10rem;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ticket-status-timeline-badge {
    font-size: 0.625rem;
    padding: 0.18em 0.45em;
    line-height: 1.2;
}

.ticket-status-timeline-step.is-current .ticket-status-timeline-label {
    color: var(--app-primary, #0f766e);
}

.ticket-status-timeline-when {
    font-size: 0.625rem;
    color: var(--app-text-muted, #64748b);
    line-height: 1.1;
    white-space: nowrap;
}

.ticket-status-timeline-connector {
    display: flex;
    align-items: center;
    justify-content: center;
    min-width: 1.1rem;
    padding: 0 0.1rem;
    color: #94a3b8;
    flex-shrink: 0;
    align-self: center;
}

.ticket-status-timeline-arrow {
    display: inline-flex;
    align-items: center;
    font-size: 0.7rem;
}

.ticket-title-icon {
    width: 42px;
    height: 42px;
    border-radius: var(--app-radius-sm, 8px);
    background: linear-gradient(135deg, #0f766e, #14b8a6);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
    flex-shrink: 0;
    box-shadow: 0 2px 8px rgba(15, 118, 110, 0.25);
}

.ticket-tabs {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.35rem;
    margin: 0;
    padding: 0.55rem 0.85rem;
    border-bottom: 1px solid var(--app-border, #e2e8f0);
    background: linear-gradient(180deg, #f8fafc 0%, #f1f5f9 100%);
    flex-shrink: 0;
}

.ticket-tabs .nav-item {
    margin: 0;
}

.ticket-tabs .nav-link,
.ticket-tabs .ticket-tab-link {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    font-size: 0.8125rem;
    font-weight: 600;
    line-height: 1.2;
    color: var(--app-text-muted, #64748b);
    border: 1px solid transparent;
    border-radius: 0.5rem;
    padding: 0.5rem 0.95rem;
    background: transparent;
    transition: color 0.15s ease, background 0.15s ease, border-color 0.15s ease, box-shadow 0.15s ease;
}

.ticket-tabs .nav-link .bi {
    font-size: 0.95rem;
    opacity: 0.85;
}

.ticket-tabs .nav-link:hover {
    color: var(--app-primary, #0f766e);
    background: rgba(15, 118, 110, 0.08);
    border-color: color-mix(in srgb, var(--app-primary, #0f766e) 18%, transparent);
}

.ticket-tabs .nav-link:focus-visible {
    outline: 2px solid var(--app-primary, #0f766e);
    outline-offset: 2px;
}

.ticket-tabs .nav-link.active {
    color: var(--app-primary, #0f766e);
    background: #fff;
    border-color: var(--app-border, #e2e8f0);
    box-shadow: 0 1px 3px rgba(15, 23, 42, 0.1), 0 0 0 1px rgba(15, 118, 110, 0.06);
}

.ticket-tabs .nav-link.active .bi {
    opacity: 1;
}

.ticket-main-scroll {
    flex: 1;
    overflow-y: auto;
    min-height: 0;
    background: var(--app-bg, #f1f5f9);
}

.ticket-main-scroll .tab-pane {
    min-height: 120px;
}

.ticket-main-scroll .tab-pane.active {
    display: block;
}

.ticket-section {
    background: var(--app-surface, #fff);
    border: 1px solid var(--app-border, #e2e8f0);
    border-radius: var(--app-radius-sm, 8px);
    margin: 0.75rem;
    overflow: hidden;
    box-shadow: var(--app-shadow-sm, 0 1px 2px rgba(15, 23, 42, 0.05));
}

.ticket-section-header {
    padding: 0.5rem 0.75rem;
    background: #f8fafc;
    border-bottom: 1px solid var(--app-border, #e2e8f0);
    font-size: 0.82rem;
    font-weight: 600;
    color: var(--app-text, #0f172a);
    cursor: pointer;
}

.ticket-section-header--actions {
    cursor: default;
    gap: 0.75rem;
}

.ticket-tab-pane-head {
    cursor: default;
    flex-shrink: 0;
}

.ticket-fullview-page .ticket-fullview-panel {
    padding: 0;
    overflow: hidden;
}

.ticket-fullview-page .ticket-fullview-panel .ticket-section {
    margin: 0;
    border: none;
    border-radius: 0;
    box-shadow: none;
}

.ticket-fullview-page .ticket-fullview-panel .ticket-section--internal-notes {
    border: none;
}

.ticket-fullview-page .ticket-fullview-panel .ticket-section--flat .ticket-section-body {
    padding: 1rem 1.1rem;
}

.ticket-props-edit-btn {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    flex-shrink: 0;
    font-weight: 600;
    padding: 0.3rem 0.75rem;
    border-width: 1.5px;
    box-shadow: 0 1px 2px rgba(15, 118, 110, 0.14);
}

.ticket-props-edit-btn .bi {
    font-size: 0.9rem;
    line-height: 1;
}

.ticket-props-edit-btn:hover,
.ticket-props-edit-btn:focus-visible {
    box-shadow: 0 2px 6px rgba(15, 118, 110, 0.2);
    transform: translateY(-1px);
}

.ticket-priority-btn {
    display: inline-flex;
    align-items: center;
    gap: 0.15rem;
    border: 1px solid var(--app-border, #e2e8f0);
    background: #fff;
    font-weight: 600;
}

.ticket-priority-btn .ticket-priority-badge--toolbar {
    font-size: 0.6875rem;
    padding: 0.22em 0.5em;
}

.ticket-priority-badge--menu {
    font-size: 0.6875rem;
    padding: 0.25em 0.55em;
}

.ticket-priority-badge--summary {
    font-size: 0.6875rem;
    padding: 0.25em 0.55em;
}

.ticket-similar-block {
    border-left: 3px solid #f59e0b;
    padding-left: 0.65rem;
}

.ticket-similar-hint {
    line-height: 1.35;
    margin-bottom: 0.45rem !important;
}

.ticket-similar-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 0.45rem;
}

.ticket-similar-item {
    margin: 0;
}

.ticket-similar-link {
    display: block;
    padding: 0.45rem 0.5rem;
    border: 1px solid var(--app-border, #e2e8f0);
    border-radius: var(--app-radius-sm, 8px);
    background: #fff;
    text-decoration: none;
    color: inherit;
    transition: border-color 0.15s ease, background 0.15s ease, box-shadow 0.15s ease;
}

.ticket-similar-link:hover {
    border-color: rgba(245, 158, 11, 0.45);
    background: #fffbeb;
    color: inherit;
    box-shadow: var(--app-shadow-sm, 0 1px 2px rgba(15, 23, 42, 0.05));
}

.ticket-similar-link-top {
    display: flex;
    align-items: flex-start;
    gap: 0.35rem;
    margin-bottom: 0.25rem;
}

.ticket-similar-id {
    font-size: 0.6875rem;
    font-weight: 700;
    color: var(--app-primary, #0f766e);
    flex-shrink: 0;
}

.ticket-similar-subject {
    font-size: 0.75rem;
    font-weight: 600;
    line-height: 1.3;
    color: var(--app-text, #0f172a);
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.ticket-similar-link-meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.35rem;
    margin-bottom: 0.2rem;
}

.ticket-status-badge--similar {
    font-size: 0.625rem;
    padding: 0.2em 0.45em;
}

.ticket-similar-resolved {
    font-size: 0.625rem;
    color: var(--app-text-muted, #64748b);
    display: inline-flex;
    align-items: center;
    gap: 0.2rem;
}

.ticket-similar-reason {
    display: block;
    font-size: 0.625rem;
    color: var(--app-text-muted, #64748b);
    line-height: 1.3;
}

.ticket-similar-empty {
    padding: 0.35rem 0;
}

.ticket-section-body {
    padding: 0.75rem;
    font-size: 0.85rem;
}

.ticket-properties-grid .ticket-prop-row,
.ticket-section-body > .ticket-prop-row {
    display: flex;
    padding: 0.35rem 0.75rem;
    border-bottom: 1px solid #f0f1f3;
    font-size: 0.8rem;
    align-items: flex-start;
    gap: 0.5rem;
}

.ticket-properties-grid .props-field {
    max-width: 100%;
}

.properties-edit-form .ticket-prop-readonly .ticket-prop-value {
    color: var(--app-text-muted, #64748b);
}

.ticket-prop-label {
    width: 42%;
    color: var(--app-text-muted, #64748b);
    flex-shrink: 0;
    padding-top: 0.05rem;
    line-height: 1.35;
}

.ticket-prop-label::after {
    content: ":";
    margin-left: 0.15rem;
    margin-right: 0.35rem;
}

.ticket-prop-value {
    flex: 1;
    color: var(--app-text, #0f172a);
    font-weight: 500;
    min-width: 0;
    line-height: 1.35;
    word-break: break-word;
}

.ticket-summary-panel {
    width: 260px;
    flex-shrink: 0;
    border-left: 1px solid var(--app-border, #e2e8f0);
    overflow-y: auto;
    background: #f8fafc;
    padding: 0.75rem;
}

.summary-block {
    background: var(--app-surface, #fff);
    border: 1px solid var(--app-border, #e2e8f0);
    border-radius: var(--app-radius-sm, 8px);
    padding: 0.65rem 0.75rem;
    margin-bottom: 0.65rem;
    font-size: 0.8rem;
    box-shadow: var(--app-shadow-sm, 0 1px 2px rgba(15, 23, 42, 0.05));
}

.summary-status {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.5rem;
    padding-bottom: 0.5rem;
    border-bottom: 1px solid #f0f1f3;
}

.ticket-status-badge {
    display: inline-flex;
    align-items: center;
    font-size: 0.72rem;
    font-weight: 700;
    padding: 0.3em 0.65em;
    border-radius: 999px;
    letter-spacing: 0.02em;
    line-height: 1.2;
    white-space: nowrap;
}

.ticket-status-badge--summary {
    font-size: 0.78rem;
    padding: 0.38em 0.8em;
}

.ticket-status-badge--queue {
    font-size: 0.625rem;
    padding: 0.22em 0.5em;
    flex-shrink: 0;
}

.ticket-status-badge--menu {
    font-size: 0.6875rem;
    padding: 0.25em 0.55em;
}

.ticket-prop-value .ticket-status-badge {
    vertical-align: middle;
}

.ticket-list-item-top .ticket-status-badge {
    margin-left: auto;
}

.summary-status-dot {
    width: 12px;
    height: 12px;
    border-radius: 2px;
    display: inline-block;
}

.summary-row {
    display: flex;
    justify-content: space-between;
    padding: 0.2rem 0;
    gap: 0.5rem;
}

.ticket-tags-list {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
}

.ticket-tags-add {
    display: flex;
    gap: 0.35rem;
    align-items: center;
}

.ticket-tags-add .form-control {
    flex: 1;
    min-width: 0;
}

.ticket-tag-chip {
    display: inline-flex;
    align-items: center;
    gap: 0.2rem;
    max-width: 100%;
    padding: 0.15rem 0.35rem 0.15rem 0.5rem;
    font-size: 0.75rem;
    background: #eef2f7;
    border: 1px solid #d8dee6;
    border-radius: 3px;
    color: #333;
}

.ticket-tag-label {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ticket-tag-remove {
    border: 0;
    background: transparent;
    color: #6c757d;
    line-height: 1;
    padding: 0 0.15rem;
    font-size: 1rem;
    cursor: pointer;
}

.ticket-tag-remove:hover {
    color: #dc3545;
}

.ticket-tag-add-btn {
    flex-shrink: 0;
    padding: 0.2rem 0.45rem;
}

.requester-card {
    display: flex;
    align-items: flex-start;
    gap: 0.6rem;
}

.requester-card > div:last-child {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 0.1rem;
}

.requester-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: linear-gradient(135deg, #0f766e, #14b8a6);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 0.9rem;
    flex-shrink: 0;
}

/* Ticket status controls — use design tokens from app-theme.css */
.ticket-status-resolved,
.workspace-status-btn--resolved { background: var(--status-resolved, #0e7490) !important; border-color: var(--status-resolved, #0e7490) !important; }
.ticket-status-open,
.workspace-status-btn--open { background: var(--status-open, #d97706) !important; border-color: var(--status-open, #d97706) !important; }
.ticket-status-onhold,
.workspace-status-btn--hold { background: var(--status-hold, #7c3aed) !important; border-color: var(--status-hold, #7c3aed) !important; }
.ticket-status-default,
.workspace-status-btn--default { background: var(--status-default, #64748b) !important; border-color: var(--status-default, #64748b) !important; }
.ticket-status-progress,
.workspace-status-btn--progress { background: var(--status-progress, #ca8a04) !important; border-color: var(--status-progress, #ca8a04) !important; }

.summary-status-dot.ticket-status-resolved,
.summary-status-dot.workspace-status-dot--resolved { background: var(--status-resolved, #0e7490); }
.summary-status-dot.ticket-status-open,
.summary-status-dot.workspace-status-dot--open { background: var(--status-open, #d97706); }
.summary-status-dot.ticket-status-onhold,
.summary-status-dot.workspace-status-dot--hold { background: var(--status-hold, #7c3aed); }
.summary-status-dot.ticket-status-default,
.summary-status-dot.workspace-status-dot--default { background: var(--status-default, #64748b); }

.ticket-content-body img { max-width: 100%; height: auto; }
.ticket-content-body a { color: var(--app-primary, #0f766e); }

.ticket-workspace .workspace-form-link {
    color: var(--app-primary, #0f766e);
    font-weight: 600;
    text-decoration: none;
}

.ticket-workspace .workspace-form-link:hover {
    color: var(--app-primary-hover, #0d9488);
    text-decoration: underline;
}

/* ManageEngine-style Description section */
.ticket-desc-section {
    margin-top: 0.75rem;
}

.ticket-desc-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0.55rem 0.85rem;
    background: #f7f8fa;
    border-bottom: 1px solid #e3e6ea;
    cursor: pointer;
    user-select: none;
}

.ticket-desc-header-left {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    font-size: 0.88rem;
    color: #343a40;
}

.ticket-desc-chevron {
    font-size: 0.75rem;
    color: #6c757d;
}

.ticket-desc-header-actions .btn-link {
    font-size: 1rem;
    line-height: 1;
}

.ticket-desc-email-meta {
    padding: 0.65rem 1rem 0.25rem;
    font-size: 0.82rem;
    color: #495057;
    background: #fff;
}

.ticket-desc-readonly {
    background: #fafbfc;
    border-bottom: 1px solid #e3e6ea;
}

.ticket-desc-readonly-badge {
    padding: 0.4rem 1rem;
    font-size: 0.72rem;
    font-weight: 600;
    letter-spacing: 0.03em;
    text-transform: uppercase;
    color: #6c757d;
    background: #f0f2f5;
    border-bottom: 1px solid #e9ecef;
}

.ticket-desc-email-envelope {
    display: grid;
    grid-template-columns: 4.25rem minmax(0, 1fr);
    column-gap: 0.75rem;
    row-gap: 0.15rem;
    padding: 0.65rem 1rem 0.35rem;
    background: #fff;
    border-bottom: 1px solid #eef0f2;
}

.ticket-desc-envelope-row {
    display: contents;
}

.ticket-desc-envelope-label {
    color: #6c757d;
    font-weight: 500;
    font-size: 0.82rem;
    line-height: 1.45;
    text-align: right;
    padding-right: 0.15rem;
}

.ticket-desc-envelope-value {
    color: #212529;
    font-size: 0.82rem;
    line-height: 1.45;
    word-break: break-word;
    min-width: 0;
}

.ticket-desc-body-label {
    padding: 0.75rem 1rem 0.25rem;
    font-size: 0.8125rem;
    font-weight: 600;
    color: #495057;
    background: #fff;
    border-top: 1px solid #eef0f2;
}

.ticket-desc-body-readonly {
    background: #fff;
    border-top: 1px solid #eef0f2;
}

.ticket-desc-body-readonly.ticket-content-body p,
.ticket-desc-body-readonly.ticket-content-body div,
.ticket-desc-body-readonly.ticket-content-body li {
    margin: 0;
    padding: 0;
}

.ticket-desc-body-readonly.ticket-content-body p + p,
.ticket-desc-body-readonly.ticket-content-body div + div {
    margin-top: 0.35em;
}

.ticket-desc-body-readonly.ticket-content-body table {
    border-collapse: collapse;
    max-width: 100%;
}

.ticket-desc-body-readonly.ticket-content-body td,
.ticket-desc-body-readonly.ticket-content-body th {
    vertical-align: top;
    padding: 0;
}

.ticket-desc-attachments-readonly {
    background: #fff;
}

.ticket-desc-no-attachments {
    padding: 0.25rem 0 0.5rem;
}

.ticket-desc-compose-area {
    background: #fff;
    padding-bottom: 0.25rem;
}

.ticket-reply-panel {
    margin: 0;
    padding: 0;
    background: linear-gradient(180deg, #f0fdfa 0%, #ecfdf5 100%);
    border-top: 2px solid #99f6e4;
}

.ticket-reply-panel-head {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    padding: 0.55rem 1rem 0.35rem;
    font-size: 0.75rem;
    font-weight: 700;
    letter-spacing: 0.03em;
    text-transform: uppercase;
    color: #0f766e;
}

.ticket-reply-panel .ticket-desc-upload {
    margin: 0 1rem 0.65rem;
    background: #fff;
    border-color: #99f6e4;
}

.ticket-reply-panel-actions {
    padding: 0 1rem 0.9rem;
    background: transparent;
    flex-wrap: wrap;
}

.ticket-reply-btn--primary {
    background: #0f766e !important;
    border-color: #0f766e !important;
    color: #fff !important;
}

.ticket-reply-btn--primary:hover {
    background: #0d9488 !important;
    border-color: #0d9488 !important;
    color: #fff !important;
}

.ticket-reply-btn--note {
    border-color: #f59e0b !important;
    background: linear-gradient(180deg, #fffbeb 0%, #fef3c7 100%) !important;
    color: #92400e !important;
    font-weight: 700;
}

.ticket-reply-btn--note:hover {
    background: #fde68a !important;
    border-color: #d97706 !important;
    color: #78350f !important;
}

.ticket-internal-note-toolbar-btn {
    border: 1.5px solid #f59e0b;
    background: linear-gradient(180deg, #fffbeb 0%, #fef3c7 100%);
    color: #92400e;
    font-weight: 700;
    box-shadow: 0 1px 3px rgba(245, 158, 11, 0.2);
}

.ticket-internal-note-toolbar-btn:hover,
.ticket-internal-note-toolbar-btn:focus-visible {
    background: #fde68a;
    border-color: #d97706;
    color: #78350f;
}

.ticket-section--internal-notes {
    margin-top: 1rem;
    border: 2px solid #fcd34d;
    box-shadow: 0 4px 14px rgba(245, 158, 11, 0.12);
    background: linear-gradient(180deg, #fffdf5 0%, #fff 42%);
}

.ticket-internal-notes-header {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 0.75rem 0.9rem;
    background: linear-gradient(180deg, #fef3c7 0%, #fffbeb 100%);
    border-bottom: 1px solid #fcd34d;
}

.ticket-internal-notes-title-row {
    display: flex;
    align-items: center;
    gap: 0.45rem;
}

.ticket-internal-notes-title {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    margin: 0;
    font-size: 0.95rem;
    font-weight: 800;
    color: #92400e;
}

.ticket-internal-notes-title .bi {
    color: #d97706;
}

.ticket-internal-notes-count {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 1.35rem;
    height: 1.35rem;
    padding: 0 0.35rem;
    border-radius: 999px;
    background: #f59e0b;
    color: #fff;
    font-size: 0.6875rem;
    font-weight: 800;
}

.ticket-internal-notes-subtitle {
    margin: 0.2rem 0 0;
    font-size: 0.75rem;
    color: #b45309;
}

.ticket-internal-note-add-btn {
    border: 1.5px solid #f59e0b;
    background: #fff;
    color: #92400e;
    font-weight: 700;
    white-space: nowrap;
}

.ticket-internal-note-add-btn:hover {
    background: #fffbeb;
    border-color: #d97706;
    color: #78350f;
}

.ticket-internal-notes-body {
    padding: 0.75rem;
}

.ticket-internal-notes-empty {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 0.45rem;
    padding: 1.5rem 1rem;
    border: 1px dashed #fcd34d;
    border-radius: 0.5rem;
    background: #fffbeb;
    color: #b45309;
    text-align: center;
}

.ticket-internal-notes-empty .bi {
    font-size: 1.5rem;
    opacity: 0.85;
}

.ticket-internal-notes-empty p {
    margin: 0;
    font-size: 0.8125rem;
    font-weight: 600;
}

.ticket-internal-notes-list {
    display: flex;
    flex-direction: column;
    gap: 0.55rem;
}

.ticket-internal-note-card {
    border: 1px solid #fde68a;
    border-left: 4px solid #f59e0b;
    border-radius: 0.5rem;
    background: #fff;
    padding: 0.7rem 0.8rem;
    box-shadow: 0 1px 3px rgba(245, 158, 11, 0.08);
}

.ticket-internal-note-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.5rem;
    margin-bottom: 0.45rem;
}

.ticket-internal-note-author {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    min-width: 0;
}

.ticket-internal-note-avatar {
    width: 1.6rem;
    height: 1.6rem;
    border-radius: 50%;
    background: linear-gradient(135deg, #f59e0b, #fbbf24);
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 0.68rem;
    font-weight: 800;
    flex-shrink: 0;
}

.ticket-internal-note-name {
    display: block;
    font-size: 0.8125rem;
    color: #0f172a;
}

.ticket-internal-note-badge {
    display: inline-block;
    margin-top: 0.1rem;
    font-size: 0.625rem;
    font-weight: 800;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: #b45309;
}

.ticket-internal-note-time {
    font-size: 0.72rem;
    color: #b45309;
    white-space: nowrap;
}

.ticket-internal-note-body {
    font-size: 0.8125rem;
    line-height: 1.5;
    color: #475569;
}

.ticket-internal-note-attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
    margin-top: 0.5rem;
    padding-top: 0.45rem;
    border-top: 1px solid #fef3c7;
}

.ticket-internal-note-attachment {
    font-size: 0.75rem;
    color: #b45309;
    text-decoration: none;
    padding: 0.15rem 0.45rem;
    border-radius: 0.35rem;
    background: #fffbeb;
    border: 1px solid #fde68a;
}

.ticket-internal-note-attachment:hover {
    background: #fef3c7;
    color: #92400e;
}

.ticket-internal-notes-summary {
    border-left: 3px solid #f59e0b;
    padding-left: 0.65rem;
}

.ticket-internal-notes-summary-count {
    font-size: 0.8125rem;
    font-weight: 700;
    color: #92400e;
}

.ticket-internal-note-summary-btn {
    width: 1.85rem;
    height: 1.85rem;
    padding: 0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 1px solid #f59e0b;
    background: #fffbeb;
    color: #b45309;
}

.ticket-internal-note-summary-btn:hover {
    background: #fef3c7;
    color: #92400e;
}

.ticket-internal-notes-summary-link {
    color: #b45309;
    text-decoration: none;
    font-weight: 600;
}

.ticket-internal-notes-summary-link:hover {
    color: #92400e;
    text-decoration: underline;
}

.ticket-tab-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 1.2rem;
    height: 1.2rem;
    padding: 0 0.3rem;
    border-radius: 999px;
    font-size: 0.625rem;
    font-weight: 800;
    line-height: 1;
}

.ticket-tab-badge--notes {
    background: #f59e0b;
    color: #fff;
}

.ticket-tabs .nav-link.ticket-tab-link--internal-notes {
    color: #b45309;
}

.ticket-tabs .nav-link.ticket-tab-link--internal-notes:hover {
    color: #92400e;
    background: rgba(245, 158, 11, 0.12);
    border-color: rgba(245, 158, 11, 0.35);
}

.ticket-tabs .nav-link.ticket-tab-link--internal-notes.active {
    color: #92400e;
    background: linear-gradient(180deg, #fffbeb 0%, #fff 100%);
    border-color: #fcd34d;
    box-shadow: 0 1px 3px rgba(245, 158, 11, 0.18), 0 0 0 1px rgba(245, 158, 11, 0.08);
}

.ticket-internal-notes-spotlight {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-start;
    gap: 0.85rem 1rem;
    margin: 0.85rem 0 0.35rem;
    padding: 0.85rem 1rem;
    border: 2px solid #fbbf24;
    border-radius: 0.65rem;
    background: linear-gradient(90deg, #fffbeb 0%, #fff 55%, #fffbeb 100%);
    box-shadow: 0 4px 16px rgba(245, 158, 11, 0.14);
}

.ticket-internal-notes-spotlight-icon {
    width: 2.35rem;
    height: 2.35rem;
    border-radius: 0.55rem;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #f59e0b;
    color: #fff;
    font-size: 1.1rem;
    flex-shrink: 0;
}

.ticket-internal-notes-spotlight-content {
    flex: 1 1 14rem;
    min-width: 0;
}

.ticket-internal-notes-spotlight-head {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.4rem 0.55rem;
}

.ticket-internal-notes-spotlight-title {
    color: #92400e;
    font-size: 0.9rem;
}

.ticket-internal-notes-spotlight-count {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 1.35rem;
    height: 1.35rem;
    padding: 0 0.35rem;
    border-radius: 999px;
    background: #f59e0b;
    color: #fff;
    font-size: 0.6875rem;
    font-weight: 800;
}

.ticket-internal-notes-spotlight-hint {
    font-size: 0.72rem;
    color: #b45309;
    font-weight: 600;
}

.ticket-internal-notes-spotlight-preview {
    margin: 0.35rem 0 0;
    font-size: 0.78rem;
    color: #78350f;
    line-height: 1.45;
}

.ticket-internal-notes-spotlight-preview-meta {
    display: block;
    font-size: 0.68rem;
    font-weight: 700;
    color: #b45309;
    margin-bottom: 0.15rem;
}

.ticket-internal-notes-spotlight-preview--empty {
    color: #b45309;
    font-style: italic;
}

.ticket-internal-notes-spotlight-actions {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.45rem;
    margin-left: auto;
}

.ticket-internal-notes-spotlight-view-btn {
    border: 1.5px solid #f59e0b;
    background: #fff;
    color: #92400e;
    font-weight: 700;
}

.ticket-internal-notes-spotlight-view-btn:hover {
    background: #fffbeb;
    border-color: #d97706;
    color: #78350f;
}

.ticket-internal-notes-spotlight-add-btn {
    border: 1.5px solid #d97706;
    background: linear-gradient(180deg, #fbbf24 0%, #f59e0b 100%);
    color: #fff;
    font-weight: 700;
}

.ticket-internal-notes-spotlight-add-btn:hover {
    background: linear-gradient(180deg, #f59e0b 0%, #d97706 100%);
    border-color: #b45309;
    color: #fff;
}

.ticket-section--internal-notes-tab {
    margin-top: 0;
    border-width: 2px;
}

.ticket-internal-notes-tab-hint {
    font-weight: 600;
}

.ticket-internal-notes-summary--featured {
    border: 2px solid #fcd34d;
    border-left-width: 4px;
    border-left-color: #f59e0b;
    border-radius: 0.55rem;
    padding: 0.75rem;
    background: linear-gradient(180deg, #fffbeb 0%, #fff 100%);
    box-shadow: 0 3px 12px rgba(245, 158, 11, 0.12);
}

.ticket-internal-notes-summary-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.5rem;
    margin-bottom: 0.45rem;
}

.ticket-internal-notes-summary-title {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    font-size: 0.78rem;
    font-weight: 800;
    color: #92400e;
    text-transform: uppercase;
    letter-spacing: 0.02em;
}

.ticket-internal-notes-summary-pill {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 1.5rem;
    height: 1.5rem;
    padding: 0 0.4rem;
    border-radius: 999px;
    background: #f59e0b;
    color: #fff;
    font-size: 0.72rem;
    font-weight: 800;
}

.ticket-internal-notes-summary-preview {
    margin: 0 0 0.55rem;
    font-size: 0.75rem;
    line-height: 1.45;
    color: #78350f;
}

.ticket-internal-notes-summary-preview--empty {
    color: #b45309;
    font-style: italic;
}

.ticket-internal-notes-summary-actions {
    display: flex;
    align-items: center;
    gap: 0.4rem;
}

.ticket-internal-notes-summary-view-btn {
    flex: 1 1 auto;
    border: 1.5px solid #f59e0b;
    background: #fff;
    color: #92400e;
    font-weight: 700;
    font-size: 0.72rem;
}

.ticket-internal-notes-summary-view-btn:hover {
    background: #fffbeb;
    border-color: #d97706;
    color: #78350f;
}

.modal-content.is-internal-note .send-notification-header {
    background: linear-gradient(180deg, #fef3c7 0%, #fffbeb 100%);
    border-bottom: 1px solid #fcd34d;
}

.modal-content.is-internal-note .user-account-header-icon {
    background: #f59e0b;
}

.modal-content.is-internal-note #notify-send-btn {
    background: #d97706;
    border-color: #d97706;
}

.ticket-section--conversations {
    margin-top: 1rem;
    border-color: #cbd5e1;
    box-shadow: 0 2px 8px rgba(15, 23, 42, 0.06);
}

.ticket-section-header--conversations {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: 0.5rem;
    padding: 0.6rem 0.85rem;
    background: linear-gradient(180deg, #f8fafc 0%, #f1f5f9 100%);
    border-bottom: 1px solid #cbd5e1;
    cursor: default;
}

.ticket-section-header-title {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    font-size: 0.875rem;
    font-weight: 700;
    color: var(--app-text, #0f172a);
}

.ticket-section-header-title .bi {
    color: #0f766e;
}

.ticket-conv-filters {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.65rem 0.85rem;
}

.ticket-conv-segments {
    display: flex;
    align-items: stretch;
    gap: 0;
    padding: 0.55rem 0.75rem;
    background: #f1f5f9;
    border-bottom: 1px solid #cbd5e1;
}

.ticket-conv-segment {
    flex: 1 1 0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.35rem;
    min-height: 2.15rem;
    padding: 0.35rem 0.65rem;
    border: 1px solid #cbd5e1;
    margin-left: -1px;
    background: #fff;
    color: #64748b;
    font-size: 0.75rem;
    font-weight: 700;
    line-height: 1.2;
    cursor: pointer;
    transition: background 0.15s ease, color 0.15s ease, border-color 0.15s ease, box-shadow 0.15s ease;
}

.ticket-conv-segment:first-child {
    margin-left: 0;
    border-top-left-radius: 0.55rem;
    border-bottom-left-radius: 0.55rem;
}

.ticket-conv-segment:last-child {
    border-top-right-radius: 0.55rem;
    border-bottom-right-radius: 0.55rem;
}

.ticket-conv-segment:hover {
    background: #f8fafc;
    color: #334155;
    z-index: 1;
}

.ticket-conv-segment.is-active {
    background: #0f766e;
    border-color: #0f766e;
    color: #fff;
    box-shadow: 0 2px 8px rgba(15, 118, 110, 0.22);
    z-index: 2;
}

.ticket-conv-segment--notes.is-active {
    background: #d97706;
    border-color: #d97706;
    box-shadow: 0 2px 8px rgba(217, 119, 6, 0.22);
}

.ticket-conv-segment:focus-visible {
    outline: 2px solid #0f766e;
    outline-offset: 2px;
    z-index: 3;
}

.ticket-conv-segment-count {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 1.15rem;
    height: 1.15rem;
    padding: 0 0.3rem;
    border-radius: 999px;
    background: rgba(15, 23, 42, 0.08);
    color: inherit;
    font-size: 0.625rem;
    font-weight: 800;
    line-height: 1;
}

.ticket-conv-segment.is-active .ticket-conv-segment-count {
    background: rgba(255, 255, 255, 0.22);
    color: #fff;
}

.ticket-conv-filter {
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    margin: 0;
    font-size: 0.75rem;
    font-weight: 500;
    color: var(--app-text-muted, #64748b);
    cursor: pointer;
}

.ticket-conv-thread {
    padding: 0.75rem;
    background: #eef2f6;
    display: flex;
    flex-direction: column;
    gap: 0.55rem;
}

.conv-item {
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 0.5rem;
    padding: 0.75rem 0.85rem;
    font-size: 0.8125rem;
    box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.conv-item.conv-system {
    display: flex;
    align-items: flex-start;
    gap: 0.4rem;
    padding: 0.55rem 0.75rem;
    background: #f8fafc;
    border-style: dashed;
    border-color: #cbd5e1;
    color: var(--app-text-muted, #64748b);
    font-size: 0.75rem;
    box-shadow: none;
}

.conv-item.conv-note {
    border-left: 3px solid #f59e0b;
    background: #fffbeb;
}

.conv-item-avatar--note {
    background: linear-gradient(135deg, #d97706, #f59e0b);
}

.conv-item-badge--email {
    background: #ecfdf5;
    color: #047857;
    border: 1px solid #a7f3d0;
}

.conv-item.conv-public {
    border-left: 3px solid #0f766e;
}

.conv-item-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.5rem;
    margin-bottom: 0.45rem;
}

.conv-item-author {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.35rem;
    min-width: 0;
}

.conv-item-avatar {
    width: 1.5rem;
    height: 1.5rem;
    border-radius: 50%;
    background: linear-gradient(135deg, #0f766e, #14b8a6);
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 0.68rem;
    font-weight: 700;
    flex-shrink: 0;
}

.conv-item-name {
    font-size: 0.8125rem;
    font-weight: 700;
    color: var(--app-text, #0f172a);
}

.conv-item-badge {
    font-size: 0.625rem;
    font-weight: 700;
    letter-spacing: 0.03em;
    text-transform: uppercase;
    padding: 0.15em 0.45em;
    border-radius: 999px;
}

.conv-item-badge--note {
    background: #fef3c7;
    color: #b45309;
    border: 1px solid #fcd34d;
}

.conv-item-time {
    font-size: 0.72rem;
    color: var(--app-text-muted, #64748b);
    white-space: nowrap;
    flex-shrink: 0;
}

.conv-item-body {
    color: #475569;
    line-height: 1.5;
    font-size: 0.8125rem;
}

.conv-item-attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
    margin-top: 0.55rem;
    padding-top: 0.5rem;
    border-top: 1px solid #f1f5f9;
}

.conv-item-attachment {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.75rem;
    padding: 0.2rem 0.5rem;
    border-radius: 0.35rem;
    background: #f8fafc;
    border: 1px solid #e2e8f0;
    text-decoration: none;
    color: #0f766e;
}

.conv-item-attachment:hover {
    background: #f0fdfa;
    border-color: #99f6e4;
}

.ticket-conv-empty {
    text-align: center;
    padding: 2rem 1rem;
    font-size: 0.8125rem;
    color: var(--app-text-muted, #64748b);
    background: #fff;
    border: 1px dashed #cbd5e1;
    border-radius: 0.5rem;
}

.ticket-conv-empty--filtered {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.45rem;
    margin: 0.75rem;
}

.ticket-conv-empty--filtered i {
    font-size: 1.25rem;
    color: #94a3b8;
}

.ticket-conv-reply-bar {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: 0.65rem;
    padding: 0.75rem 0.85rem;
    background: linear-gradient(180deg, #ecfdf5 0%, #d1fae5 100%);
    border-top: 2px solid #5eead4;
}

.ticket-conv-reply-bar-label {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    font-size: 0.8125rem;
    font-weight: 700;
    color: #0f766e;
}

.ticket-conv-reply-bar-actions {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.4rem;
}

.ticket-conv-reply-btn {
    border-radius: 999px;
    font-weight: 600;
    font-size: 0.75rem;
    padding: 0.35rem 0.85rem;
    border: 1px solid #cbd5e1;
    background: #fff;
    color: #334155;
}

.ticket-conv-reply-btn:hover {
    background: #f8fafc;
    border-color: #94a3b8;
    color: #0f172a;
}

.ticket-conv-reply-btn--primary {
    background: #0f766e;
    border-color: #0f766e;
    color: #fff;
}

.ticket-conv-reply-btn--primary:hover {
    background: #0d9488;
    border-color: #0d9488;
    color: #fff;
}

.ticket-conv-reply-btn--note {
    border-color: #f59e0b;
    background: linear-gradient(180deg, #fffbeb 0%, #fef3c7 100%);
    color: #92400e;
    font-weight: 700;
}

.ticket-conv-reply-btn--note:hover {
    background: #fde68a;
    border-color: #d97706;
    color: #78350f;
}

.ticket-desc-compose-area .ticket-desc-upload,
.ticket-desc-compose-area .ticket-desc-action-bar {
    margin-left: 1rem;
    margin-right: 1rem;
}

.ticket-desc-attachment-size {
    font-size: 0.72rem;
    margin-left: 0.25rem;
}

.ticket-desc-meta-row {
    margin-bottom: 0.15rem;
}

.ticket-desc-meta-label {
    color: #6c757d;
    margin-right: 0.25rem;
}

.ticket-desc-body {
    padding: 0.75rem 1rem 1rem;
    font-size: 0.88rem;
    line-height: 1.55;
    color: #212529;
    background: #fff;
    white-space: normal;
}

.ticket-desc-attachments {
    padding: 0 1rem 0.75rem;
    background: #fff;
}

.ticket-desc-attachments-title {
    font-size: 0.88rem;
    font-weight: 600;
    color: #343a40;
    margin-bottom: 0.35rem;
}

.ticket-desc-divider {
    margin: 0.35rem 0 0.65rem;
    border-color: #dee2e6;
    opacity: 1;
}

.ticket-desc-divider-dashed {
    border-top: 1px dashed #ced4da;
    background: transparent;
}

.ticket-desc-attachment-list {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.ticket-desc-attachment-card {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    padding: 0.35rem 0.65rem;
    border: 1px solid #dee2e6;
    border-radius: 3px;
    background: #f8f9fa;
    text-decoration: none;
    color: #495057;
    font-size: 0.8rem;
    max-width: 100%;
}

.ticket-desc-attachment-card:hover {
    background: #eef3fb;
    color: #2c6fbb;
    border-color: #c5d5ea;
}

.ticket-desc-attachment-icon {
    font-size: 1rem;
    color: #6c757d;
}

.ticket-desc-attachment-name {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ticket-desc-upload {
    margin: 0 1rem 0.75rem;
    padding: 0.85rem 1rem;
    text-align: center;
    font-size: 0.82rem;
    color: #6c757d;
    background: #fff;
    border: 1px dashed #ced4da;
    border-radius: 3px;
    transition: border-color 0.15s, background 0.15s;
}

.ticket-desc-upload.drag-over {
    border-color: #2c6fbb;
    background: #f0f6ff;
}

.ticket-desc-upload-icon {
    display: block;
    font-size: 1.1rem;
    margin-bottom: 0.35rem;
    color: #adb5bd;
}

.ticket-desc-browse-link {
    color: #2c6fbb;
    text-decoration: none;
    font-weight: 500;
}

.ticket-desc-browse-link:hover {
    text-decoration: underline;
}

.ticket-desc-file-list {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
    justify-content: center;
    margin-top: 0.5rem;
}

.ticket-desc-file-chip {
    display: inline-flex;
    align-items: center;
    padding: 0.15rem 0.5rem;
    background: #eef3fb;
    border: 1px solid #c5d5ea;
    border-radius: 3px;
    font-size: 0.75rem;
    color: #495057;
}

.ticket-desc-action-bar {
    display: flex;
    gap: 0.5rem;
    padding: 0 1rem 0.85rem;
    background: #fff;
}

.ticket-desc-pill-btn {
    min-height: var(--app-btn-height);
    font-size: var(--app-btn-font-size);
    padding: 0 var(--app-btn-padding-x);
    border-radius: 999px;
    border: 1px solid #ced4da;
    background: #f8f9fa;
    color: #495057;
}

.ticket-desc-pill-btn:hover {
    background: #eef2f7;
    border-color: #adb5bd;
    color: #343a40;
}

.conv-reply-actions .btn-link {
    font-size: 0.8125rem;
    white-space: nowrap;
}

.ticket-desc-composer {
    padding: 0.75rem 1rem 1rem;
    background: #f7f8fa;
    border-top: 1px solid #e3e6ea;
}

/* Ticket draft banner (ManageEngine-style) */
.ticket-draft-banner {
    border-bottom: 1px solid #e3e6ea;
    background: #fff;
}

.ticket-draft-bar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 0.45rem 0.85rem;
    background: #e8f4fc;
    border-bottom: 1px solid #d4e8f7;
    font-size: 0.8125rem;
}

.ticket-draft-bar-left,
.ticket-draft-bar-right {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    flex-wrap: wrap;
}

.ticket-draft-bar .btn-link {
    font-size: 0.8125rem;
    font-weight: 500;
    text-decoration: none;
    color: #2c6fbb;
}

.ticket-draft-bar .btn-link:hover {
    text-decoration: underline;
}

.ticket-draft-date {
    color: #6c757d;
    font-size: 0.8125rem;
}

.ticket-draft-sep {
    color: #adb5bd;
    margin: 0 0.15rem;
}

/* Send Notification modal (stack above standard modals) */
#sendNotificationModal.show {
    z-index: 1200 !important;
}
body.modal-open:has(#sendNotificationModal.show) .modal-backdrop {
    z-index: 1190 !important;
}

#sendNotificationModal .modal-content {
    max-height: min(90vh, 800px);
    display: flex;
    flex-direction: column;
}

#sendNotificationModal .send-notification-form {
    display: flex;
    flex-direction: column;
    flex: 0 1 auto;
    min-height: 0;
    overflow: hidden;
}

#sendNotificationModal .modal-body {
    overflow: visible;
    flex: 0 1 auto;
    min-height: 0;
}

#sendNotificationModal .modal-footer.send-notification-footer {
    flex-shrink: 0;
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: flex-end;
    gap: 0.4rem;
    padding: 0.45rem 0.75rem;
    border-top: 1px solid #dee2e6;
    background: #fff;
}

.user-account-modal .send-notification-dialog {
    max-width: 760px;
}

.send-notification-dialog {
    max-width: 760px;
}

.send-notification-header {
    padding: 0.45rem 0.75rem;
}

.send-notification-header .modal-title {
    font-size: 0.9375rem;
    font-weight: 600;
}

.send-notification-body {
    padding: 0.55rem 0.75rem;
    font-size: 0.8125rem;
}

.send-notify-section-label {
    font-size: 0.75rem;
    color: #6c757d;
    font-weight: 600;
}

.send-notify-label {
    font-size: 0.8125rem;
    color: #495057;
    min-width: 4.5rem;
    padding-top: 0.2rem;
    margin-bottom: 0;
}

#sendNotificationModal .col-form-label.send-notify-label {
    padding-top: 0.25rem;
    padding-bottom: 0;
}

.send-notify-tags {
    min-height: 28px;
    padding: 0.15rem 0.4rem;
    border: 1px solid #ced4da;
    border-radius: 3px;
    background: #fff;
    display: flex;
    flex-wrap: wrap;
    gap: 0.25rem;
    align-items: center;
    font-size: 0.8125rem;
}

.send-notify-tag {
    display: inline-flex;
    align-items: center;
    padding: 0.1rem 0.35rem;
    background: #eef3fb;
    border: 1px solid #c5d5ea;
    border-radius: 3px;
    font-size: 0.75rem;
    color: #495057;
}

#sendNotificationModal .form-control-sm,
#sendNotificationModal .form-select-sm {
    font-size: 0.8125rem;
    padding: 0.2rem 0.45rem;
    min-height: calc(1.4em + 0.4rem);
}

#sendNotificationModal .notify-status-select {
    min-width: 12.5rem;
    width: auto;
}

#sendNotificationModal .send-notify-upload {
    margin: 0;
    padding: 0.5rem 0.65rem;
    font-size: 0.75rem;
    text-align: center;
}

#sendNotificationModal .send-notify-upload .ticket-desc-upload-icon {
    font-size: 1rem;
    margin-bottom: 0.2rem;
}

#sendNotificationModal .ticket-desc-browse-link {
    font-size: 0.75rem;
}

.send-notify-editor-wrap {
    border: 1px solid #ced4da;
    border-radius: 3px;
    overflow: hidden;
    background: #fff;
}

.send-notify-toolbar {
    padding: 0.2rem 0.4rem;
}

.send-notify-toolbar .btn {
    min-height: auto;
    color: #495057;
    padding: 0.1rem 0.3rem;
    font-size: 0.8rem;
}

#sendNotificationModal .notify-font-select,
#sendNotificationModal .notify-size-select {
    width: auto;
    max-width: 5.5rem;
    font-size: 0.75rem;
    padding: 0.15rem 1.5rem 0.15rem 0.35rem;
    min-height: auto;
}

.send-notify-editor {
    min-height: 3.5rem;
    height: auto;
    max-height: 28vh;
    overflow-y: auto;
    overflow-x: hidden;
    padding: 0.45rem 0.6rem;
    font-size: 0.8125rem;
    line-height: 1.45;
    outline: none;
    resize: none;
    box-sizing: border-box;
}

.send-notify-file-list {
    display: flex;
    flex-wrap: wrap;
    gap: 0.25rem;
}

#sendNotificationModal .ticket-desc-file-chip {
    font-size: 0.72rem;
    padding: 0.1rem 0.35rem;
}

/* SLA Policy / User modals (matches Send Notification layout) */
.sla-policy-modal.show {
    z-index: 1200 !important;
}
body.modal-open:has(.sla-policy-modal.show) .modal-backdrop {
    z-index: 1190 !important;
}

.sla-policy-modal .modal-content {
    max-height: min(90vh, 800px);
    display: flex;
    flex-direction: column;
    border-radius: 4px;
    border: 1px solid #dee2e6;
    box-shadow: 0 0.25rem 0.5rem rgba(0, 0, 0, 0.1);
}

.sla-policy-modal .sla-policy-form {
    display: flex;
    flex-direction: column;
    flex: 1 1 auto;
    min-height: 0;
    overflow: hidden;
}

.sla-policy-modal .sla-policy-body {
    overflow-y: auto;
    flex: 1 1 auto;
    min-height: 0;
    padding: 0.55rem 0.75rem;
    font-size: 0.8125rem;
}

.sla-policy-modal .sla-policy-footer {
    flex-shrink: 0;
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: flex-end;
    gap: 0.4rem;
    padding: 0.45rem 0.75rem;
    border-top: 1px solid #dee2e6;
    background: #fff;
}

.sla-policy-dialog {
    max-width: 920px;
}

.sla-policy-modal .sla-policy-header {
    padding: 0.55rem 0.85rem;
    border-bottom: 1px solid rgba(255, 255, 255, 0.12);
    background: var(--workspace-hero-gradient, linear-gradient(135deg, #0f172a 0%, #1e3a5f 48%, #0d4f4f 100%));
    color: #f8fafc;
}

.sla-policy-modal .sla-policy-header .modal-title {
    font-size: 0.9375rem;
    font-weight: 600;
    color: #fff;
}

.sla-policy-modal .sla-policy-header .btn-close {
    filter: invert(1) grayscale(100%) brightness(200%);
}

.sla-policy-modal .send-notify-label {
    font-size: 0.8125rem;
    color: #495057;
    min-width: 5.5rem;
    padding-top: 0.2rem;
    margin-bottom: 0;
}

.sla-policy-modal .col-form-label.send-notify-label {
    padding-top: 0.25rem;
    padding-bottom: 0;
}

.sla-policy-modal .send-notify-section-label {
    font-size: 0.75rem;
    color: #6c757d;
    font-weight: 600;
}

.sla-policy-modal .form-control-sm,
.sla-policy-modal .form-select-sm {
    font-size: 0.8125rem;
    padding: 0.2rem 0.45rem;
    min-height: calc(1.4em + 0.4rem);
}

/* App dialog — global alert & confirm (workspace theme) */
.app-dialog-modal.show {
    z-index: 1300 !important;
}

body.modal-open:has(.app-dialog-modal.show) .modal-backdrop:last-of-type {
    z-index: 1290 !important;
}

.app-dialog {
    max-width: 420px;
}

.app-dialog-content {
    border: none;
    border-radius: 0.875rem;
    overflow: hidden;
    box-shadow: 0 1rem 2rem rgba(15, 23, 42, 0.16);
}

.app-dialog-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 0.75rem 1rem;
    background: var(--workspace-hero-gradient, linear-gradient(135deg, #0f172a 0%, #1e3a5f 48%, #0d4f4f 100%));
    color: #f8fafc;
}

.app-dialog-header-main {
    display: flex;
    align-items: center;
    gap: 0.65rem;
    min-width: 0;
}

.app-dialog-icon {
    width: 2.25rem;
    height: 2.25rem;
    border-radius: 0.5rem;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 1.1rem;
    flex-shrink: 0;
    background: rgba(255, 255, 255, 0.12);
    border: 1px solid rgba(255, 255, 255, 0.18);
    color: #5eead4;
}

.app-dialog-icon--success { color: #a7f3d0; }
.app-dialog-icon--error { color: #fecaca; }
.app-dialog-icon--warning { color: #fde68a; }

.app-dialog-title {
    margin: 0;
    font-size: 1rem;
    font-weight: 700;
    line-height: 1.2;
    color: #fff;
}

.app-dialog-subtitle {
    margin: 0.15rem 0 0;
    font-size: 0.75rem;
    color: rgba(248, 250, 252, 0.72);
    line-height: 1.3;
}

.app-dialog-header .btn-close {
    filter: invert(1) grayscale(100%) brightness(200%);
    margin-top: 0.15rem;
}

.app-dialog-body {
    padding: 1rem;
    background: #f8fafc;
}

.app-dialog-message {
    font-size: 0.875rem;
    color: #0f172a;
    line-height: 1.5;
    white-space: pre-line;
}

.app-dialog-footer {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 0.4rem;
    padding: 0.55rem 1rem;
    border-top: 1px solid #e2e8f0;
    background: #fff;
}

.app-dialog-footer .btn:not(.btn-link) {
    min-width: 4.5rem;
}

/* User account modals — view & configure (workspace theme) */
.user-account-modal .user-account-modal-content {
    border: none;
    border-radius: 0.875rem;
    overflow: hidden;
    box-shadow: 0 1rem 2rem rgba(15, 23, 42, 0.14);
    max-height: min(90vh, 720px);
    display: flex;
    flex-direction: column;
}

.user-account-dialog {
    max-width: 640px;
}

.user-account-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 0.75rem 1rem;
    background: var(--workspace-hero-gradient, linear-gradient(135deg, #0f172a 0%, #1e3a5f 48%, #0d4f4f 100%));
    color: #f8fafc;
    flex-shrink: 0;
}

.user-account-header-main {
    display: flex;
    align-items: center;
    gap: 0.65rem;
    min-width: 0;
}

.user-account-header-icon {
    width: 2.25rem;
    height: 2.25rem;
    border-radius: 0.5rem;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: rgba(255, 255, 255, 0.12);
    border: 1px solid rgba(255, 255, 255, 0.18);
    color: #5eead4;
    font-size: 1.05rem;
    flex-shrink: 0;
}

.user-account-title {
    margin: 0;
    font-size: 1rem;
    font-weight: 700;
    line-height: 1.2;
    color: #fff;
}

.user-account-subtitle {
    margin: 0.15rem 0 0;
    font-size: 0.75rem;
    color: rgba(248, 250, 252, 0.72);
    line-height: 1.3;
}

.user-account-header .btn-close {
    filter: invert(1) grayscale(100%) brightness(200%);
    margin-top: 0.15rem;
}

.user-account-form {
    display: flex;
    flex-direction: column;
    flex: 1 1 auto;
    min-height: 0;
    overflow: hidden;
}

.user-account-body {
    flex: 1 1 auto;
    min-height: 0;
    overflow-y: auto;
    padding: 0.85rem 1rem;
    background: #f8fafc;
}

.user-account-profile {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.75rem 0.85rem;
    margin-bottom: 0.75rem;
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 0.75rem;
    box-shadow: 0 1px 3px rgba(15, 23, 42, 0.04);
}

.user-account-avatar {
    width: 3rem;
    height: 3rem;
    border-radius: 50%;
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 0.875rem;
    flex-shrink: 0;
    border: 2px solid rgba(94, 234, 212, 0.35);
}

.user-account-profile-text {
    flex: 1;
    min-width: 0;
}

.user-account-profile-name {
    font-size: 1rem;
    font-weight: 700;
    color: #0f172a;
    line-height: 1.2;
}

.user-account-profile-email {
    font-size: 0.75rem;
    color: #64748b;
    margin-top: 0.15rem;
    word-break: break-all;
}

.user-account-profile-role {
    flex-shrink: 0;
}

.user-account-details {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.55rem;
    margin: 0;
}

.user-account-detail {
    padding: 0.65rem 0.75rem;
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 0.65rem;
}

.user-account-detail dt {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    margin: 0 0 0.25rem;
    font-size: 0.6875rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: #64748b;
}

.user-account-detail dt i {
    color: #0f766e;
    font-size: 0.8rem;
}

.user-account-detail dd {
    margin: 0;
    font-size: 0.875rem;
    font-weight: 600;
    color: #0f172a;
    line-height: 1.35;
}

.user-account-section {
    padding: 0.65rem 0.75rem;
    margin-bottom: 0.55rem;
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 0.65rem;
}

.user-account-section:last-child {
    margin-bottom: 0;
}

.user-account-section-title {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    margin: 0 0 0.55rem;
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: #0f766e;
}

.user-account-section-title i {
    font-size: 0.85rem;
    color: #5eead4;
    background: #f0fdfa;
    width: 1.5rem;
    height: 1.5rem;
    border-radius: 0.35rem;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.user-account-field-hint {
    display: block;
    margin-top: 0.2rem;
    font-size: 0.6875rem;
    color: #94a3b8;
}

.user-account-footer {
    flex-shrink: 0;
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 0.4rem;
    padding: 0.55rem 1rem;
    border-top: 1px solid #e2e8f0;
    background: #fff;
}

@media (max-width: 575.98px) {
    .user-account-details {
        grid-template-columns: 1fr;
    }

    .user-account-profile {
        flex-wrap: wrap;
    }

    .user-account-profile-role {
        width: 100%;
        padding-left: 3.75rem;
    }
}

/* SLA define modals — shared shell (policy, hours, holiday) */
.sla-define-modal .sla-define-modal-content {
    border: none;
    border-radius: 0.75rem;
    box-shadow: 0 1rem 2rem rgba(15, 23, 42, 0.12);
    overflow: hidden;
}

#policyModal.sla-define-modal .sla-define-modal-content {
    max-height: min(92vh, 820px);
}

.sla-define-modal .sla-define-header {
    padding: 0.65rem 1rem 0.5rem;
    background: var(--workspace-hero-gradient, linear-gradient(135deg, #0f172a 0%, #1e3a5f 48%, #0d4f4f 100%));
    color: #f8fafc;
}

.sla-define-modal .sla-define-header-main {
    display: flex;
    align-items: center;
    gap: 0.6rem;
}

.sla-define-modal .sla-define-header-icon {
    width: 2rem;
    height: 2rem;
    border-radius: 0.5rem;
    display: flex;
    align-items: center;
    justify-content: center;
    background: rgba(255, 255, 255, 0.12);
    border: 1px solid rgba(255, 255, 255, 0.18);
    color: #5eead4;
    font-size: 1rem;
    flex-shrink: 0;
}

.sla-define-modal .sla-define-header .modal-title {
    font-size: 0.9375rem;
    font-weight: 700;
    color: #fff;
    line-height: 1.25;
}

.sla-define-modal .sla-define-header-subtitle {
    font-size: 0.75rem;
    color: rgba(248, 250, 252, 0.75);
    margin-top: 0.1rem;
    line-height: 1.3;
}

.sla-define-modal .sla-define-header .btn-close {
    filter: invert(1) grayscale(100%) brightness(200%);
}

.sla-define-modal .sla-define-body {
    padding: 0.35rem 1rem 0.65rem;
    background: #f8fafc;
}

#policyModal .sla-policy-validation {
    display: flex;
    align-items: flex-start;
    gap: 0.5rem;
    margin: 0 0 0.65rem;
    padding: 0.55rem 0.75rem;
    border-radius: 8px;
    border: 1px solid rgba(245, 158, 11, 0.45);
    background: #fffbeb;
    color: #92400e;
    font-size: 0.8125rem;
    line-height: 1.45;
}

#policyModal .sla-policy-validation-icon {
    flex-shrink: 0;
    margin-top: 0.1rem;
    color: #d97706;
}

#policyModal.sla-define-modal .sla-define-section {
    margin-bottom: 0.55rem;
}

#policyModal.sla-define-modal .sla-define-section:last-child {
    margin-bottom: 0;
}

#policyModal.sla-define-modal .sla-define-section-title {
    font-size: 0.6875rem;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: #475569;
    margin-bottom: 0.3rem;
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.35rem;
}

#policyModal.sla-define-modal .sla-define-section-title i {
    font-size: 0.8rem;
    color: #0d6efd;
}

#policyModal.sla-define-modal .sla-define-section-hint-inline {
    font-size: 0.6875rem;
    font-weight: 500;
    letter-spacing: 0;
    text-transform: none;
    color: #94a3b8;
}

.sla-define-modal .sla-define-section-card {
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 0.5rem;
    padding: 0.55rem 0.65rem;
    box-shadow: none;
}

#policyModal.sla-define-modal .sla-define-label {
    font-size: 0.75rem;
    font-weight: 600;
    color: #334155;
    margin-bottom: 0.15rem;
}

#policyModal.sla-define-modal .sla-define-control {
    font-size: 0.8125rem;
    border-radius: 0.375rem;
    border-color: #cbd5e1;
    padding: 0.28rem 0.5rem;
    min-height: calc(1.35em + 0.56rem);
}

#policyModal.sla-define-modal .sla-define-control:focus {
    border-color: #86b7fe;
    box-shadow: 0 0 0 0.15rem rgba(13, 110, 253, 0.1);
}

#policyModal.sla-define-modal .sla-duration-inputs {
    display: flex;
    gap: 0.4rem;
}

#policyModal.sla-define-modal .sla-duration-field {
    flex: 1;
    display: flex;
    align-items: center;
    gap: 0.25rem;
    background: #f1f5f9;
    border: 1px solid #e2e8f0;
    border-radius: 0.375rem;
    padding: 0.1rem 0.35rem 0.1rem 0.45rem;
}

#policyModal.sla-define-modal .sla-duration-value {
    border: none;
    background: transparent;
    box-shadow: none;
    padding: 0.2rem 0.15rem;
    min-height: auto;
    font-weight: 600;
    font-size: 0.8125rem;
    color: #0f172a;
}

#policyModal.sla-define-modal .sla-duration-value:focus {
    box-shadow: none;
    background: #fff;
    border-radius: 0.25rem;
}

#policyModal.sla-define-modal .sla-duration-unit {
    font-size: 0.6875rem;
    font-weight: 600;
    color: #64748b;
    text-transform: uppercase;
    flex-shrink: 0;
}

#policyModal.sla-define-modal .sla-warning-inline {
    padding-top: 0.35rem;
    margin-top: 0.15rem;
    border-top: 1px dashed #e2e8f0;
}

#policyModal.sla-define-modal .sla-warning-input {
    width: 5.5rem;
    flex-shrink: 0;
}

#policyModal.sla-define-modal .sla-warning-help {
    font-size: 0.75rem;
    color: #64748b;
    line-height: 1.35;
}

#policyModal.sla-define-modal .sla-define-escalation-label {
    font-size: 0.6875rem;
    font-weight: 600;
    color: #64748b;
    text-transform: uppercase;
    letter-spacing: 0.03em;
    margin: 0.25rem 0 0.2rem;
}

.sla-define-modal .sla-define-footer {
    padding: 0.45rem 1rem 0.65rem;
    background: #fff;
    gap: 0.4rem;
}

#policyModal.sla-define-modal .sla-escalation-block {
    border: 1px solid #e2e8f0;
    border-radius: 0.5rem;
    padding: 0.45rem 0.55rem;
    margin-bottom: 0.35rem;
    background: #fff;
}

#policyModal.sla-define-modal .sla-escalation-block:last-child {
    margin-bottom: 0;
}

#policyModal.sla-define-modal .sla-escalation-block .form-check {
    margin-bottom: 0.2rem !important;
    min-height: 1.1rem;
}

#policyModal.sla-define-modal .sla-escalation-block .form-check-label {
    font-size: 0.8125rem;
}

#policyModal.sla-define-modal .sla-escalation-block .row {
    --bs-gutter-y: 0.25rem;
    margin-bottom: 0.25rem !important;
}

#policyModal.sla-define-modal .sla-escalation-block .send-notify-label {
    font-size: 0.75rem;
    min-width: 4.75rem;
    padding-top: 0.15rem;
}

#policyModal.sla-define-modal .sla-escalation-block .form-select-sm,
#policyModal.sla-define-modal .sla-escalation-block .form-control-sm {
    font-size: 0.75rem;
    padding: 0.15rem 0.35rem;
    min-height: calc(1.3em + 0.35rem);
}

#policyModal.sla-define-modal .sla-timing-row {
    --sla-timing-h: 28px;
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.65rem 0;
    margin-bottom: 0.2rem !important;
}

#policyModal.sla-define-modal .sla-timing-group {
    display: flex;
    align-items: center;
    flex-wrap: nowrap;
    gap: 0.4rem;
    height: var(--sla-timing-h);
    min-height: var(--sla-timing-h);
}

#policyModal.sla-define-modal .sla-timing-group--days {
    margin-left: 1rem;
    padding-left: 1.25rem;
    border-left: 1px solid #e2e8f0;
}

#policyModal.sla-define-modal .sla-timing-group--time {
    margin-left: 0.65rem;
    padding-left: 0.75rem;
    border-left: 1px solid #e2e8f0;
}

#policyModal.sla-define-modal .sla-timing-group--when {
    gap: 0.65rem 0.85rem;
}

#policyModal.sla-define-modal .sla-timing-radio {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.35rem;
    height: var(--sla-timing-h);
    margin: 0;
    padding: 0;
    cursor: pointer;
    font-size: 0.75rem;
    font-weight: 500;
    color: #334155;
    line-height: 1;
    white-space: nowrap;
    user-select: none;
}

#policyModal.sla-define-modal .sla-timing-radio input[type="radio"] {
    width: 14px;
    height: 14px;
    margin: 0;
    flex: 0 0 14px;
    vertical-align: middle;
    position: relative;
    top: 0;
}

#policyModal.sla-define-modal .sla-timing-radio span {
    display: inline-flex;
    align-items: center;
    height: 100%;
    line-height: 1;
}

#policyModal.sla-define-modal .sla-timing-label,
#policyModal.sla-define-modal .sla-timing-unit {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    height: var(--sla-timing-h);
    margin: 0;
    padding: 0;
    font-size: 0.75rem;
    font-weight: 600;
    line-height: 1;
    white-space: nowrap;
}

#policyModal.sla-define-modal .sla-timing-label {
    color: #64748b;
}

#policyModal.sla-define-modal .sla-timing-unit {
    font-size: 0.6875rem;
    color: #94a3b8;
    text-transform: uppercase;
    letter-spacing: 0.02em;
}

#policyModal.sla-define-modal .sla-timing-ctrl {
    height: var(--sla-timing-h) !important;
    min-height: var(--sla-timing-h) !important;
    max-height: var(--sla-timing-h) !important;
    padding-top: 0 !important;
    padding-bottom: 0 !important;
    font-size: 0.8125rem !important;
    line-height: 1 !important;
    box-sizing: border-box;
}

#policyModal.sla-define-modal .sla-timing-days {
    width: 3rem;
    text-align: center;
    padding-left: 0.25rem !important;
    padding-right: 0.25rem !important;
}

#policyModal.sla-define-modal .sla-timing-hours,
#policyModal.sla-define-modal .sla-timing-mins {
    width: 3.25rem;
    padding-left: 0.35rem !important;
    padding-right: 1.35rem !important;
    background-position: right 0.3rem center;
    background-size: 10px 8px;
}

#policyModal.sla-define-modal .sla-actions-toggle {
    font-size: 0.75rem;
    line-height: 1.2;
}

#policyModal .sla-level-fields.sla-level-disabled {
    opacity: 0.55;
    pointer-events: none;
}

#policyModal.sla-define-modal .input-group-text {
    font-size: 0.8125rem;
    font-weight: 600;
    background: #f1f5f9;
    border-color: #cbd5e1;
    color: #64748b;
}

.sla-policy-modal .modal-content input,
.sla-policy-modal .modal-content select,
.sla-policy-modal .modal-content button {
    pointer-events: auto;
}

@media (max-width: 1199.98px) {
    .ticket-summary-panel { width: 220px; }
    .ticket-workspace .ticket-list-panel { width: 240px; }
}

.ticket-workspace-mobile-bar {
    display: none;
    align-items: center;
    gap: 0.35rem;
    padding: 0.4rem 0.75rem;
    border-bottom: 1px solid var(--app-border, #e2e8f0);
    background: var(--app-surface, #fff);
    flex-shrink: 0;
}

.ticket-workspace-mobile-bar .btn:not(.btn-link) {
    min-height: var(--app-btn-height);
    font-size: var(--app-btn-font-size);
    font-weight: 600;
}

.ticket-workspace-breadcrumb {
    flex: 1;
    min-width: 0;
    margin: 0;
    padding: 0;
}

@media (max-width: 991.98px) {
    .ticket-workspace-mobile-bar {
        display: flex;
        flex-wrap: wrap;
    }

    .ticket-workspace {
        flex-direction: column;
        overflow-y: auto;
    }

    .app-content:has(.ticket-workspace) {
        overflow-y: auto !important;
    }

    .ticket-workspace .ticket-list-panel,
    .ticket-workspace .ticket-summary-panel {
        width: 100%;
        max-height: none;
        border-right: none;
        border-left: none;
        border-bottom: 1px solid var(--app-border, #e2e8f0);
        display: none;
    }

    .ticket-workspace.ticket-list-open .ticket-list-panel {
        display: flex;
        max-height: min(42vh, 320px);
    }

    .ticket-workspace.ticket-summary-open .ticket-summary-panel {
        display: block;
        max-height: min(50vh, 400px);
    }

    .ticket-workspace.ticket-list-open .ticket-main-panel,
    .ticket-workspace.ticket-summary-open .ticket-main-panel {
        display: none;
    }

    .ticket-main-panel {
        min-height: 400px;
    }
}

@media print {
    .app-content:has(.ticket-workspace),
    .app-content:has(.ticket-workspace) .container-fluid,
    .ticket-workspace,
    .ticket-main-panel,
    .ticket-main-scroll,
    .ticket-summary-panel {
        display: block !important;
        height: auto !important;
        min-height: 0 !important;
        max-height: none !important;
        overflow: visible !important;
        flex: none !important;
    }

    .ticket-workspace .ticket-list-panel,
    .ticket-toolbar,
    .ticket-desc-reply-actions,
    .ticket-desc-upload,
    .ticket-tabs,
    .ticket-workspace-mobile-bar {
        display: none !important;
    }

    .ticket-section,
    .ticket-desc-section {
        break-inside: avoid;
        page-break-inside: avoid;
        border: 1px solid #dee2e6 !important;
        margin-bottom: 0.75rem;
    }

    .ticket-desc-body-readonly,
    .ticket-content-body {
        font-size: 11pt;
        line-height: 1.45;
        color: #000 !important;
    }

    .ticket-summary-panel {
        width: 100% !important;
        border-left: none !important;
        border-top: 1px solid #dee2e6;
        margin-top: 1rem;
    }

    .ticket-main-scroll .tab-pane {
        display: block !important;
        opacity: 1 !important;
        visibility: visible !important;
        height: auto !important;
        overflow: visible !important;
    }

    .ticket-section {
        overflow: visible !important;
        page-break-inside: avoid;
    }

    .ticket-list-subject {
        overflow: visible !important;
        display: block !important;
        -webkit-line-clamp: unset !important;
    }
}